PK15 Privacy Policy

1Who We Are

PK15 is an online gaming and entertainment platform available at pk15.win, offering Casino games, Live Casino, Sports Betting on cricket, PSL and other markets, Fish Games, and related services to players in Pakistan.

When you create a PK15 account, make a deposit, place a bet, or interact with the platform in any way, you are sharing information with PK15. This Privacy Policy explains exactly how that information is handled. It applies to the PK15 website and all services available through it.

By using PK15, you confirm that you have read this policy and agree to the practices described. If you have questions about how your data is handled, the contact details are in section 12.

2Information We Collect

PK15 collects information in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from payment providers.

Information you provide directly:

• Full name, as it appears on your identification.
• Email address and Pakistani phone number.
• Date of birth, used to verify that you are 18 or older.
• Payment details, including your JazzCash or Easypaisa number, Raast ID, or bank account details as applicable to your chosen deposit and withdrawal method.
• Any messages or information you send to the PK15 support team.

Information collected automatically:

• Device information, including device type, operating system, and browser version.
• IP address and approximate location derived from it.
• Session data, including the pages you visit, games you play, bets you place, and how long you spend on different parts of the platform.
• Login timestamps and account activity logs.
• Cookie and similar tracking data, as described in section 6.

Information from payment providers:

• Transaction confirmation data from JazzCash, Easypaisa, Raast, or your bank, confirming that a deposit or withdrawal has been processed.
• Transaction reference numbers for reconciliation and dispute resolution purposes.

3How We Use Your Data

Every piece of data PK15 collects is used for a specific purpose. The table below summarises the main uses:

PK15 does not use your data for purposes beyond those listed above without informing you first. If we intend to use your data for a new purpose, this policy will be updated accordingly.

4Data Sharing

PK15 does not sell your personal data to third parties. However, some data sharing is necessary to operate the platform. The categories of third parties we work with are:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the transaction details required to process your deposits and withdrawals. They operate under their own privacy policies and are responsible for the security of data on their end.
• Game software providers: The Casino, Live Casino, and Fish Game titles on PK15 are provided by third-party game developers. These providers may receive session data and bet records to operate the games and settle outcomes correctly.
• Platform infrastructure providers: PK15 uses hosting, security, and analytics services. These providers process data on our behalf and are contractually required to handle it securely and only for the purposes we specify.
• Fraud and security services: Data such as IP addresses and device fingerprints may be shared with specialist security providers to detect and prevent fraudulent activity, account takeovers, and bonus abuse.

In all cases, data sharing with third parties is limited to what is strictly necessary for the stated purpose. PK15 does not share your personal data with advertisers, data brokers, or unrelated third parties.

5Payment Data & Security

Because PK15 handles real-money transactions in PKR via JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets, protecting payment-related data is a priority. The following measures are in place:

• All data transmitted between your device and the PK15 platform is protected with TLS encryption, which means your payment details and personal information cannot be intercepted in transit.
• PK15 does not store your full payment credentials, mobile wallet PINs, or online banking passwords on its servers. Authentication for payments is handled directly through the relevant payment provider's own secure interface.
• Account access is protected by password and optional two-factor authentication. Players are strongly encouraged to use a strong, unique password for their PK15 account.
• Suspicious login attempts and unusual account activity are monitored automatically. If unusual activity is detected on your account, PK15 may temporarily restrict access and contact you to verify your identity.
• Internal access to payment records is restricted to authorised personnel only and is logged for audit purposes.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact PK15 support immediately so the account can be secured.

6Cookies & Tracking

PK15 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what each type of cookie does:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session, and ensure security features work correctly. You cannot opt out of essential cookies without also opting out of using the platform.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.
• Analytics cookies: These help PK15 understand how players navigate the platform – which games are popular, where players spend their time, and where things could be improved. This data is aggregated and not linked to individual accounts.
• Security cookies: These assist with fraud detection by identifying suspicious patterns in how a device interacts with the platform.

PK15 does not use cookies to serve third-party advertisements or to track your activity across other websites. If you prefer to limit cookie use, you can adjust your browser settings, though this may affect some platform functionality.

7Data Retention

PK15 retains your personal data for as long as your account is active and for a reasonable period afterwards. Specifically:

• Active account data is kept for the full duration of your account and is updated as you use the platform.
• Transaction records are retained for a minimum of five years from the date of the transaction to allow for financial reconciliation, dispute resolution, and audit purposes.
• Support correspondence is retained for a minimum of two years from the date of the interaction.
• Closed account data is retained for a period after closure as required for legitimate business and security purposes, after which it is securely deleted or anonymised.

When data is no longer needed for the purposes for which it was collected, PK15 deletes it securely or anonymises it so it can no longer be linked back to you as an individual.

8Your Rights

As a PK15 player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data PK15 holds about you at any time.
• Correction: If any of your personal data is inaccurate or out of date, you can ask PK15 to correct it. For name and date of birth changes, identity verification may be required.
• Deletion: You can request that your account and associated personal data be deleted. Requests will be actioned subject to any legal or regulatory obligations that require PK15 to retain certain records.
• Restriction: You can ask PK15 to restrict the processing of your data in certain circumstances, for example while a query about your data is being resolved.
• Objection to marketing: If you have opted in to receive promotional communications, you can withdraw that consent at any time by contacting support or updating your account communication preferences.
• Portability: You can request a copy of your data in a structured, commonly used format where this is technically feasible.

To exercise any of these rights, contact the PK15 support team with details of your request. Requests are typically handled within 30 days, though complex requests may take longer.

9Children's Privacy

PK15 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any service on the platform.

PK15 does not knowingly collect personal data from anyone under 18. If it comes to our attention that an account belongs to a minor, that account will be closed immediately and any associated data will be deleted. If you believe a minor has registered on PK15, please contact support so the matter can be addressed promptly.

PK15 encourages parents and guardians to use parental control tools to prevent minors from accessing online gaming platforms.

10Third-Party Links

The PK15 platform may contain references or links to third-party services such as payment providers and game developers. This Privacy Policy applies only to the PK15 platform itself. Third-party services operate under their own privacy policies, and PK15 is not responsible for how those services handle your data.

Before sharing personal information with any third-party service, PK15 recommends reviewing that service's privacy policy directly. For payment services like JazzCash and Easypaisa, their own privacy and data handling terms govern what happens on their platforms once you leave PK15.

11Changes to This Policy

PK15 may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to our security practices, or other relevant developments. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

For changes that significantly affect how your personal data is used, PK15 will make a reasonable effort to notify registered players via email or an in-platform notification in advance of the change taking effect. Your continued use of the platform after a policy update indicates your acceptance of the revised terms.

It is a good idea to check this page periodically so you are always aware of the current policy.

12Contact & Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how PK15 has handled your personal information, please get in touch with the support team.

You can reach PK15 support via the live chat feature available on the platform, or through the FAQ page for answers to common questions. For formal data-related requests, please contact us in writing so your request can be properly documented and tracked.

Support email: [email protected]

PK15 aims to respond to all privacy-related queries within a reasonable timeframe. For straightforward requests such as data access, the typical response time is within 30 days. If your request is complex or involves multiple data sets, this may take a little longer, and you will be informed if that is the case.